{HOW_TO_SETUP_EMAIL_MESSAGE} 

{DYNAMIC_CONTENT_HELP_NOTE}
{ADMIN_REQUEST_INFORMATION_MSG}
{TAG_NAME_MSG}  {TAG_DESCRIPTION_MSG} 
 {site_url} {SITE_URL_MSG} 
 {support_url} {URL_FOR_CUSTOMER_REPLY_MSG} 
 {support_id} {REQUEST_UNIQUE_IDENTIFICATOR_MSG} 
 {vc} {CODE_TO_ACCESS_REQUEST_MSG} 
 {user_id} {USER_UNIQUE_IDENTIFICATOR_MSG} 
 {user_name} {CUSTOMER_NAME_MSG} 
 {identifier} {PRODUCT_IDENTIFIER_MSG} 
 {environment} {PRODUCT_ENVIRONMENT_MSG} 
 {remote_address} {CUSTOMER_IP_MSG} 
 {product} {PRODUCT_TITLE_MSG} 
 {assign_to} {RESPONSIBLE_ADMIN_NAME_MSG} 
 {type} {REQUEST_TYPE_MSG} 
 {status} {CURRENT_STATUS_MSG} 
 {priority} {REQUEST_PRIORITY_MSG} 
 {request_added} {WHEN_REQUEST_WAS_ADDED_MSG} 
 {date_modified} {WHEN_REQUEST_WAS_MODIFIED_MSG} 
 {summary} {REQUEST_SUMMARY_MSG} 
 {description} {REQUEST_DESCRIPTION_MSG} 
 {message_added} {WHEN_MESSAGE_WAS_ADDED_MSG} 
 {message_text} {REPLY_MESSAGE_MSG} 
 {field_{field_id}} {field_name} 
 

 {CLOSE_WINDOW_MSG}