From the vendor site: "Remedy’s Action Request System® is for automating Service Management business processes. More than 7,000 customers know that AR System is the way to automate key business processes. AR System includes tools for application-to-application integration, including support for Web Services that requires no additional programming."Login is often 'guest' with no password. Or no login is required. An attacker can search the database for sensitive info (passwords), and search profiles to obtain usernames, emails.